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Cancelling Your Service

HughesNet® service plans require a minimun service commitment of 24 months. If you terminate service prior to the expiration of the commitment, you will owe and your credit or debit card will be charged the Termination Fees as described below.

$200 Refund

If You Purchased your Equipment:

If you cancel your service prior to the end of your commitment period, you may choose to return your equipment for a $200 refund. In order to receive the refund, the HughesNet modem and radio must be returned to HUGHES®, in good condition, within 60 days of your service termination.

Hughes® will provide instructions on how to de-install and return your equipment. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount, or any cables.

Note: If you purchased your system on the Promotional Purchase (the $0 Upfront Promotion Plan expired on September 30, 2008), you will incur a $400 equipment and installation fee.

Unreturned Equipment Fees

If You Leased your Equipment:

Because the equipment remains the property of Hughes, the customer is required to return the equipment when service is cancelled, both within and out of the commitment period. The lease option is not eligible for the $200 equipment refund.

Failure to return the equipment within 45 days of cancellation will result in a $300 Unreturned Equipment Fee (UEF) charge. The UEF is based on $100 for the modem and power supply and $200 for the radio transmitter. In the case of a partial return; only modem AND power supply OR only the radio transmitter, the UEF charge will be for the unreturned equipment only.

Hughes will provide instructions on how to de-install and return your equipment. Customers will be given a $100 option at time of cancellation to request an installer to de-install the modem and radio transmitter. The installer will remove the radio transmitter and modem and provide it to the customer, at which time the customer is responsible for returning the equipment to Hughes.

You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount, or any cables.

Early Termination Fees

If you cancel within 30 days of activation, there is NO termination fee. If you cancel your service after 30 days and before your commitment period (24 months) is completed, you will incur early termination fees as described below. There are no termination fees should you cancel your service after your commitment period is completed.

If you cancel after 30 days and are on the Upfront Payment option, there is a $400 service termination fee. If you were on the Promotional Purchase $0 Upfront Plan, there is a $400 equipment and installation fee, and a $400 service termination fee. if you are on the lease plan, there is a $400 termination fee.

Summary

Following is a table summarizing the difference between the plans. For your convenience, the plan names are defined first.

• Upfront Purchase - You purchased equipment and paid full amount on day of installation.
• Promotional Purchase - You purchased equipment and paid $0 on day of installation, with $20 per month for 24 months added to your bill.
• Lease Option - Hughes owns equipment. You paid $99 set-up fee on day of installtion, and $9.99 per month added to bill for equipment lease fee.

Summary of HughesNet Early Termination Fees

	Cancel within 30 Days	Cancel Day 31 thru 24 months	Cancel 25th month or after
Upfront Purchase Option 24 mo commitment	No termination fee. $200 refund for returned equipment1. No refund of installation fee.	$400 termination fee. $200 refund for returned equipment1.	No termination fee. No equipment refund.
Promotional Purchase Option Offer Expired 9/30/08 24 mo commitment	No termination fee. $400 equipment and installation fee. $200 refund for returned equipment1.	$400 termination fee. $400 equipment and installation fee. $200 refund for returned equipment1.	No termination fee. No equipment refund.
Lease Option 24 mo Commitment	No termination fee. No equipment refund. If equipment not returned within 45 days, there is a $300 unreturned equipment fee.	$400 Termination fee. No equipment refund. If equipment not returned within 45 days, there is a $300 unreturned equipment fee.	No termination fee. No equipment refund. If equipment not returned within 45 days, there is a $300 unreturned equipment fee.